Cristian Joel S. •••••

Verified

Noc Tier 2

Desamparados, San Jose - Costa Rica

hidden@email.com

+1 (555) 000-0000

About

Dynamic and proactive IT professional with a strong background in customer service, technical support, and network operations within telecommunications environments.

Experience

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NOC TIER 2

LinkAmerica - Spectrotel

Ticket ownership and escalation management for complex network incidents, provide Tier 2 technical support for enterprise customers, advanced troubleshooting of managed networking equipment.

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NOC TIER 1

LinkAmerica - Spectrotel

Experience in resolving network and connectivity incidents in communications environments, incident management through ticketing tools, network monitoring to detect and solve possible connectivity problems.

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Customer care/Tech support Escalations supervisor

Teleperformance

Overseeing the escalation process, providing guidance and training to frontline agents, managing large numbers of phone calls in a call center environment.

Education

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Bachelor degree in Systems Engineering

Universidad Fidelitas

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High School Diploma

Liceo monseñor Ruben Odio Herrera

Top Skills

TCP/IP Routing Switching VLAN NAT DHCP DNS Cisco Fortinet Meraki SolarWinds NMS 8x8 CoreDial IntelePeer Windstream Ooma BEC Cradlepoint Inseego AnyDesk TeamViewer Salesforce Rev.io Oracle SQL Oracle APEX

Preferences

Modality

both

Open to Remote

Open to Relocate

Languages

English 10/10

Spanish 10/10

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