Ericson T. •••••

Verified

Implementation Engineer

Cartago, Costa Rica

hidden@email.com

+1 (555) 000-0000

About

Systems Engineer with more than 7 years of experience in technical support, data analysis, process automation, and continuous improvement.

Intro Video

Experience

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Implementation Engineer

Swat Consulting Services

Implemented and supported server and storage infrastructure in Data Center environments. Analyzed and resolved incidents in virtualized environments, reducing response times. Managed technical cases with vendors and hardware manufacturers. Prepared technical documentation, incident reports, and operational procedures. Supported server updates and preventive maintenance.

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Group Lead

Edwards Lifesciences

Led the implementation of traceability systems in production lines. Automated operational and performance reports using Power BI, improving KPI visibility. Supervised and trained operational teams. Developed data analysis projects to improve processes and operational efficiency. Managed systems and resolved technical support tickets.

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Network Technician

Banco de Costa Rica

Network and equipment maintenance. Installation and configuration of Cisco routers, switches, and IP phones. Technical support and customer service. Troubleshooting and resolution of network issues.

Education

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Bachelor’s Degree in Systems Engineering

Universidad Fidélitas

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Technical Degree in Network Computing

C.T.P. Fernando Volio Jiménez

Top Skills

C# Python HTML CSS SQL NoSQL .NET Power BI Git GitHub Bitbucket Jira Trello Asana Confluence Slack Salesforce HubSpot AI integration Scrum Kanban Lean

Preferences

Open to Remote

Open to Relocate

Languages

Spanish 10/10

English B1/10

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