Mauricio E. •••••
VerifiedIndependent Worker
Experience
Independent Worker
Production Projects: Cheetah Digital, Hard Rock Café San Jose, Hard Rock Café Guanacaste, Jazz Café San Pedro, Research Marketing for The Sweet Scape, Viability Study for opening of Venue, Advisory for the Sales Dept. for ML Global Solutions, Monitoring of sales practices and brand positioning (Branding), Research of Spending for the Marketing Dept. for VMware, Counseling of brand activation expenses for sales agents and Commercial Partners
Operations Manager for Central America and Caribbean
Prepare logistics for each project, Program all projects through all the fiscal year, Inform internal and external customers of the progress of the projects, Make sure time frames are full filled, Implement quality controls necessary for the proper performance of field staff, Prepare and ensure compliance of budgets for each project, Negotiate with national and international suppliers on dates and budgets, Travel with customers in any field visits
Operations and Development Manager
Manage inventory for both companies, In charge of production and installation of products, In charge of VIP accounts, In charge of opening INKORP S.A., Management of purchases, Manage budget for Operations and Development Dept. in both companies, Reduced production expenses in 20% in one year
Service Segment Management
Warranty: Codification of the information and Financial Analysis for warranties of HP Products, worked to maximize the standards of quality of the HP Product, WFM Backlog: Analysis of tickets in HP Call Centers for internal improvement, D-Sat: Analysis of negative comments of HP external customers, Yahoo Account: Manage order replacements and warranty statements for Yahoo servers, monitoring and evaluating of the various aspects of the project service
Team Lead Customer Service (phone agent), Electronic Support (e-mails), Project Manager
Hiring employees, Manage budget for telephonic systems (Avaya) and purchasing office furniture, Manager of Call Center, Production of concert for more than 5000 people, Manage teams for marketing, scenery, and security, Manage logistics
Team Lead Customer Service (phone agent), Electronic Support (e-mails)
Take escalations for customer service and sales department, Follow up sales escalations to check that the sale was still up if not, try to save the sale, Create a back to back environment between the customer and the department
Education
Marketing
Industrial Engineering
High school and Bachillerato
Preferences
Languages
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