Wimar R. •••••

Verified

Team Manager / Acting Project Manager

Cartago, Costa Rica

hidden@email.com

+1 (555) 000-0000

About

Operations and people leader with 5+ years of progressive growth from Agent to Team Manager and Acting Project Manager

Experience

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TEAM MANAGER / ACTING PROJECT MANAGER

Movate

End-to-end project ownership, risk assessments, SLA performance, CSAT, account management, stakeholder calls, QA frameworks, audits, budget ownership, hiring, and training

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TEAM LEAD

Movate

Daily performance management, individual performance improvement plans, first-line escalation ownership, operational reporting, and workforce support

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REAL-TIME ANALYST

Movate

Automated reporting workflows, real-time dashboards, intraday monitoring, and workforce optimization

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TECHNICAL SUPPORT ADVISOR

Movate

High-quality customer support delivery and consistent performance leading to multiple promotions

Education

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Bachelor of Systems Engineering

UAM

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Bachelor Diploma

CMJAG

Top Skills

Project & Operations Management Risk Assessment Stakeholder Engagement WFM Process Automation Quality Assurance Audits Budgeting Talent Development Dashboarding & Analytics Salesforce Excel Workday Jira Qualtrics SharePoint G-Suite Lean Six-Sigma

Preferences

Open to Remote

Open to Relocate

Interested in Wimar?

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