Yeshua D. •••••

Verified

Technical Support Senior Specialist

Heredia, Costa Rica

hidden@email.com

+1 (555) 000-0000

About

33-year-old male with experience in various technical working fields, including back-office, technical support, customer service, help-desk, field area tech services, and other.

Experience

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TECHNICAL SUPPORT SENIOR SPECIALIST

DELL / ALIENWARE

In charge of clients and technicians, for software and hardware tech support over the phone, chat, email and ticket. Recognized for outstanding performance and client support.

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SERVICE DESK CLIENT SPECIALIST / SUPV BACK UP / QA ASSISTANCE

AEGIS-SHUTTERFLY.COM

Client support for a variety of creative designing products. ONE-ONE training provided to junior nesting-agents. Accomplished all company metrics and goals.

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SUPPORT CLERK FOR A FINANCIAL BANK ACCOUNT (AST) ACCNT SUPERVISOR TEAM

SYKES .INC C.R. / CAPITAL ONE (AST)

Client support assistance over the phone, email and chat with high end complaints and bank procedures. Quality metrics above standard.

Education

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None

Freecodecamp Virtual Learning Camp

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Front End Web Development and Graphic Designer

INA Instituto Nacional De Aprendizage Heredia, Costa Rica

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None

Universidad Politecnica Internacional, Heredia, Costa Rica

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HIGH SCHOOL DIPLOMA / EVALUATED BY MEP.CRI

Coral Shores High School, Tavernier, Florida, USA

Top Skills

Web Development Graphic Design Product Research & Analysis OS (W-XP,7,8,10) MAC Third party hardware and software Technical configurations Software and Hardware troubleshooting Quality Support PC Security Remote diagnose Marketing Dropship Computer science Social Media management

Preferences

Open to Remote

Open to Relocate

Languages

English Advanced/10

Spanish None/10

Interested in Yeshua?

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