Jose R. •••••

Verified

Technical Support Agent

San Salvador, El Salvador

hidden@email.com

+1 (555) 000-0000

About

Detail-oriented and technically skilled IT support professional with over 10 years of progressive experience in customer and technical support roles.

Experience

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Technical Support Agent

The Functionary (BigCommerce)

Providing technical support assistance to BigCommerce platform users, providing assistance with shipping setup and troubleshooting issues, tax setup questions, product creation and maintenance, product category and brand management, user creation, pagebuilder assistance, setup different selling channels, import and export for products. SSL setup, DNS setup and troubleshooting and assistance with the overall platform issues and account questions.

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L2 Technical Support Agent

HostPapa Inc

L2 technical agent, provide support to L1 customer support, handling escalated tickets for technical review, SSH access on Linux installations, Centos, Almalinux 8 / 9, Ubuntu 24.04, Plesk administration on Windows servers, DNS, FTP, Email administration, configuration and review of Spam filtering, email delivery troubleshooting. Migration specialist, CMS administration and troubleshooting for WordPress, Joomla, Drupal, Moodle. WP-CLI administration. Server reimage and server performance monitoring. Website Troubleshooting for HTML5 sites, SSL installations and Domain administration.

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L1 Customer Support

HostPapa Inc

DNS, FTP, Email, cPanel and WHM service, provide assistance for Web hosting pages on our platform, including experience with WordPress, Joomla. Email assistance and setup on multiple devices, Microsoft 365 and Google Workspace administration and troubleshooting

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Technical Support Agent

Telus International (Google Workspace)

Google Workspace administration, skills Google user management, Billing, email and services issues including Google Drive, Meet, Calendar, Google Voice, Chat, and other Google brand products

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Technical Support Supervisor

Concentrix (Account Dell-Alienware)

Focused on Hardware and Software maintenance on high end Gaming devices, including Network troubleshooting, Graphic cards, drivers. Provide assistance to L1 agents in regards of troubleshooting steps to perform for different issues, involved on team meetings in regards new products and technical advances of the brand, Involved in reporting and monitoring of part replacements with Hardware and on-site technicians.

Education

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Computer System Technician

ITCA-FEPADE

Top Skills

Google Workspace administration Office 365 administration Linux server administration via SSH Customer oriented skills WordPress and other CMS administration Hardware and Software administration and troubleshooting Virtuozzo virtualization knowledge WHMCS, WHM and cPanel management FTP, DNS, Email, SSH administration PHP, Mysql knowledge AD and Azure fundamentals WP-CLi

Preferences

Open to Remote

Open to Relocate

Languages

Spanish Native/10

English C2/10

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