Juan Carlos Q. •••••
VerifiedSupport Engineer
About
Competitive, innovative, proactive person with efficient abilities for the application of skills, values and behaviors on productive activities related to assembly, maintenance, updating, installation and configuration of computers, corrective and preventive maintenance of software and hardware.
Experience
Support Engineer
Provide help desk support for end users to issues and problems related to Microsoft Azure Active Directory, documenting and solving cases in a timely manner. Recommend procedures for preventing futures problems. Give training to new employees.
IT Support Analyst
Provide help desk support for end users to issues and problems related to software, hardware and peripherals, documenting and solving tickets in a timely manner. Recommend procedures for preventing futures problems. Edit sales reports according to the managers need, perform system administrator duties.
Support Technician
IT department supervisor, provide PC, laptops and printers technical support for customers to problems related to software, hardware and peripherals, create weekly sales reports, customer service.
Education
Computer Science and Engineering
Application Development
Cisco IT Essentials
PC Technical Support
English Intermediate level
English for beginners
Top Skills
Preferences
Languages
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